Mon - Thursday 8am-4:30pm, Friday 8am-4:00pm

Sat - Sun, we are closed

TRACK A PARCEL

ACCOUNT

ORDER COURIER

BY PHONE

PL: (+48) 123 06 70 90

HOME / INFORMATIONS:

BEFORE PLACING YOUR ORDER PLEASE READ THE GUIDELINES

TERMS AND CONDITIONS:

How to place a complaint?

 

Sendi.co.uk offers full assistance with filing complaints with our carriers, but the full liability for compensation related to damages, loss or not carrying out the service lays in the carrier’s hands (DPD).

 

The complaint handling process and guidelines is described by the carrier – DPD. The complaint is filed directly to DPD by the sender or recipient of the delivery. SENDI.CO.UK can’t guarantee  and doesn’t take responsibility for the results of the complaint process. The result is fully related to the carrier and their insurance policy, as well as the person ordering the delivery and their compliance to the terms and conditions of the carrier.

 

The recipient of the delivery should check the content of the parcels before signing the delivery protocol to make sure that the contents are intact. If the parcel got damaged in any way, the customer has the right to file a complaint. In order to do this, the driver must write a damage report (if the parcel is delivered in Poland). If the parcel is delivered in the UK and the damage is visible, the recipient should sign the delivery protocol as DAMAGED/USZKODZONA, so the DPD knows that the parcel was damaged at the time of delivery. If the recipient signs only with his/her name, DPD might not accept the claim.

 

If you decided not to examine the parcel in the presence of the driver, and upon opening it turned out that the contents are damaged or partially lost, you can file a complaint with DPD within 7 days of collection. You can do it in Poland by calling the hotline: 0048 22 577 5555 and asking to send a driver who will write the damage report. In the UK you can do it by calling the hotline: 0044 08459 300 350 and asking the operator to write a damage report.

 

To file a complaint go to DPD: https://www.dpd.com/nl_en/business_customers/siteutilities/complaints . After placing your complaint you will receive a confirmation to your email address.

COMPANY DETAILS

Sendi is the trading name of Futuro Fashion Ltd.

Futuro Fashion Ltd.

Company number 07488847

41 Tollpark Place, Wardpark Estate

Cumbernauld G68 0LN

Registered office address:

40-44 Uxbridge Road, Craven House

Ground Floor, London, England W5 2BS

 

contact@sendi.co.uk

 

(+48) 123 06 70 90

 

Mon - Thu 8:00 am - 6:00 pm (PL Time)

Fri: 8:00 am - 4:30 pm (PL Time)

Sat - Sun Closed

Website by lovemyweb   |  © 2017  All rights reserved.

Website by lovemyweb   |  © 2017  All rights reserved.