Mon - Thursday 8am-4:30pm, Friday 8am-4:00pm

Sat - Sun, we are closed

TRACK A PARCEL

ACCOUNT

ORDER COURIER

BY PHONE

PL: (+48) 123 06 70 90

HOME / INFORMATIONS:

 

TERMS & CONDITIONS:

Get to know Sendi

 

SENDI.CO.UK is a professional brokering company offering the lowest prices for delivery from Poland to UK and from the Great Britain to European Union countries. We’ve been active on the market for many years and we have a wide experience in providing logistic services. This business background allows us to provide our customers with the lowest prices available on the market, combined with high standards of service.

 

 

Basic information about the standards and guidelines of our services:

  • No hidden fees – You always pay the same price for a parcel up to 30 kg
  • Parcels are collected and delivered from 9 to 5 pm in the door-to-door shipping system
  • Collections and Deliveries do not take place on Saturdays, Sundays or during public holidays
  • You can order a delivery for the next following day till 3.30 pm the previous day for deliveries from UK
  • After placing your order online, you will receive an email with a payment confirmation and the number of your order
  • On the day of collection you will receive a message from our Info Agent with the tracking number, which you might use to track your delivery (for deliveries from UK to Poland)
  • You can track deliveries online
  • Insurance included in the price of delivery
  • You can set up an account on our website which you can use to check your deliveries and to use your address book
  • Easy and intuitive registration and delivery ordering proces
  • We take the orders 24/7 (this applies to online orders)
  • Our Staff provides assistance every day from Mon to Tue 8:00-4:30 pm and on Fridays 8:00-4:00
  • Customer loyalty program for customers who use our services regularly

 

How to prepare your parcel

 

Your delivery must fit the following guidelines:

  • The parcel can’t exceed the declared weight 30 kg or 40 kg
  • The height of the parcel can’t exceed 100 cm (UK-EU and UK-UK)
  • The parcel must be in a cuboid shape with regular sides, with no oversized elements
  • The contents must be placed in a cardboard box and sealed with a tape. There can be no empty space inside the parcel.
  • The parcel’s dimensions are calculated using the following formula:

2x length + 2x width + 1x height (the longest side) = up to 300 cm (UK-EU and PL-UK)

1x length + 1x width + 1x height (the longest side) = up to 230 cm (UK - UK)

 

There is no possibility to send travel bags, suitcases or other kinds of bags. All parcels must be in a cardboard box. If the contents are fragile, you must secure tchem using for example a polystyrene filling. Remember to ask for the delivery note, which serves as a proof of collection. Remember to keep it till the parcel is delivered.

We recommend placing a sheet of paper with the delivery address INSIDE the parcel, right near the top – it will help to avoid delays in case of an accidental removal of the delivery note.

 

How to book a courier?

  1. Click HERE to open the online delivery ordering form
  2. Choose the correct delivery route, find the desired collection date and insert the number of the parcels
  3. Enter the sender’s home address, email address, and telephone number. If the delivery is from the UK, the please insert a British mobile phone number. If the delivery is from Poland, please insert a Polish phone number.
  4. Enter the parcel’s size and information about the contents, then enter the recipient’s address
  5. Accept the terms and conditions and make your payment.
  6. The email address is used for correspondence between the carrier and the sender, so please ensure that the given email address is correct. You will also receive the confirmation of your order to this address.
  7. If you experience any problems while placing your order online, you may also do it by calling the following number: (+48) 123 06 70 90

 

How to place a complaint?

 

Sendi.co.uk offers full assistance with filing complaints with our carriers, but the full liability for compensation related to damages, loss or not carrying out the service lays in the carrier’s hands (DPD).

 

The complaint handling process and guidelines is described by the carrier – DPD. The complaint is filed directly to DPD by the sender or recipient of the delivery. SENDI.CO.UK can’t guarantee  and doesn’t take responsibility for the results of the complaint process. The result is fully related to the carrier and their insurance policy, as well as the person ordering the delivery and their compliance to the terms and conditions of the carrier.

 

The recipient of the delivery should check the content of the parcels before signing the delivery protocol to make sure that the contents are intact. If the parcel got damaged in any way, the customer has the right to file a complaint. In order to do this, the driver must write a damage report (if the parcel is delivered in Poland). If the parcel is delivered in the UK and the damage is visible, the recipient should sign the delivery protocol as DAMAGED/USZKODZONA, so the DPD knows that the parcel was damaged at the time of delivery. If the recipient signs only with his/her name, DPD might not accept the claim.

 

If you decided not to examine the parcel in the presence of the driver, and upon opening it turned out that the contents are damaged or partially lost, you can file a complaint with DPD within 7 days of collection. You can do it in Poland by calling the hotline: 0048 22 577 5555 and asking to send a driver who will write the damage report. In the UK you can do it by calling the hotline: 0044 08459 300 350 and asking the operator to write a damage report.

 

To file a complaint go to DPD: https://www.dpd.com/nl_en/business_customers/siteutilities/complaints . After placing your complaint you will receive a confirmation to your email address.

 

How to pay for order

 

You can make a payment using a bank card, by a money transfer or using PayPal.

  • We accept payments in PLN (Polish zloty) and GBP (British pound)
  • We use only safe and verified payment systems (PayPal and Cardsave)

There is no way to pay cash on delivery – the drivers can’t accept cash because of their and their clients’ safety. The delivery order will be carried out after making a payment (does not apply to Partners*)

 *ask our consultants about the Partner Service

 

 

Terms and conditions

 

TERMS AND CONDITIONS OF THE CARRIER – DPD - (OPEN IN NEW PAGE)

TERMS AND CONDITIONS OF THE CARRIER – GLS - (OPEN IN NEW PAGE)

 

Prohibited and restricted items – DOWNLOAD

Terms and conditions of DPD international  - POBIERZ

 

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§ 1 TERMINOLOGY:

  1. SENDI.CO.UK – is the online brokering service, referred to as Service. The owner of the Service is FuturoFashion Ltd.
  2. Person ordering - The user of the Service - a natural or legal person who registers with the Service to order a delivery carried out by Carriers cooperating with the Service.
  3. Carrier - A shipping company offering parcel delivery services.
  4. Service Partner - A company dealing with reselling the services offered by the Service
  5. Order Form - application of the Service SENDI.CO.UK, designed for placing orders for deliveries. It calculates the value of the service using the data given by the user.
  6. Delivery tracking - Part of the Service SENDI.CO.UK which allows the Person ordering to track the ordered delivery online.
  7. Delivery protocol - A document printed from SENDI.CO.UK website or sent to the Person ordering via email, which must be placed on the parcel delivered. This document can also be brought to the sender by a DPD driver at the moment of collection. The shipping company (Carrier) carries out the delivery based on this document.

 

 

§ 2. GENERAL PROVISIONS:

  1. SENDI.CO.UK is an online brokering service that enables price estimation and online ordering of deliveries carried out by selected shipping carriers.
  2. SENDI.CO.UK is not a shipping carrier and does not carry out transport services. SENDI.CO.UK is a brokering service. Shipping services are carried out by selected shipping carriers (e.g. DPD), which serve as Carriers in cooperation with the Service and which take the full responsibility of the delivery.
  3. The Service can be used only by natural persons holding the full legal capacity, legal persons or organizational units who don’t hold the full legal capacity but can acquisit rights and make commitments for themselves.
  4. SENDI.CO.UK doesn’t hold the legal and financial responsibility for services wrongly carried out or not being carried out by the Carrier or the Person ordering and the resulting immediate or indirect loss.
  5. By placing an order for delivery online, the Person ordering aggrees with the Terms and Conditions of the Service and the Terms and Conditions of the selected carrier.  If the Person ordering does not accept any of the terms, they should retreat from paying for the services.
  6. Working days are from Monday to Friday, with exceptions of public holidays in Poland and the United Kingtom.
  7. The delivery Times shown on SENDI.CO.UK website are estimated, based on the typical delivery time for over 90% orders. They are not guaranteed.

 

 

§ 3. ORDERS

  1. Orders at SENDI.CO.UK can be placed 24 hours a day, 7 days a week. Orders can be placed online via the website at http://sendi.co.uk. Orders and payments are registered authomatically.
  2. Registration with the service – While placing the first order, the Person ordering can set up an account within the Service. The account is set up based on the email address of the Person ordering. A password will be sent to this email address, which can be used to log in the SENDI.CO.UK Service. All notifications and messages regarding the orders, such as payment confirmation or tracking numbers, will be sent to this email address.
  3. The order is considered as placed after filling out the ordering form correctly by the Person ordering, making a payment, the payment being booked on the SENDI.CO.UK bank account and receiving an email confirming taking the order to be carried out.
  4. After collecting the delivery by the Carrier, the Person ordering will receive an email with the parcel’s number. This number, along with the order reference number, will be used to identify the delivery and to track it online.  It’s possible to track the delivery on the Service website or the Carrier website.
  5. All changes and corrections within the order must be reported online by using a contact form on the Service website in the CONTACT section. The corrections must be reported early enough to ensure that the information can be sent to the Carrier, and in the case of DPD they are: Delivery from Poland – England/Scotland/Wales: before 8:00 (UK time) on the day of collection. Delivery from England/Scotland/Wales to Poland before 8:00 (UK time) on the day preceeding the collection day.
  6. The correspondence between the Service and the Person ordering must be carried out in the Client Panel section. Telephone messages do not ensure the changes being entered into the order, as they require a written report sent through the Client Panel available on the Service website.
  7. Collection of delivery by the driver – The day of collection chosen by the Person ordering is not guaranteed, but in 95% of cases the parcels are picked up on the selected day.
  8. If the driver hadn’t collected the parcel on the selected day before 7pm, a new collection day must be chosen. In order to do this, please find the number of your order and contact us via e-mail or phone. If the driver hadn’t collected the parcel because of the client’s fault, the Person ordering must pay an additional fee of 8GBP. The collection not being carried out on the selected day can not be a basis for a complaint.
  9. Delivery time – The delivery times shown on the website are expressed in working days and are estimated based on the information of standard transit times in the Carrier’s network – they don’t take into account unexpected delays which result from reasons unrelated to the Carrier, such as custom controls or severe weather. They are not guaranteed delivery times. In case of delivery to towns located far away from a local depot of the Carrier, the transit time might be extended. The delivery usually takes place during office working time in the recipient’s country. The day of collection is day 0 (zero).
  10. Correctness of the address – The Person ordering is responsible for entering correct personal data and address of the sender and the recipient. In case of entering incorrect data, the Service nor the Carrier are not responsible for the service being carried out wrongly.
  11. Weight and dimensions of the parcel – The Person ordering is responsible for entering the correct weight and dimensions of the parcel. In case of the declared weight or dimensions being exceeded, an additional fee ranging from 10GBP to 250GBP+VAT will be added. The delivery may be held in such a case. The Service can pursue the payment of added fees within 3 months from the delivery of the parcel.
  12. The Person Ordering is required to comply with the list of items prohibited by the selected Carrier and with the rules of packing the parcels required by SENDI.CO.UK, and the selected Carriers’ Terms and Conditions.
  13. The payments can be made using PayPal systems, in PLN (Polish Zloty) as well as in GBP (British Pound) or via a money transfer to the Service bank account. The order is considered paid after the payment is recorded on SENDI.CO.UK bank account. In case of a money transfer to the Polish bank account in PLN, the Person ordering is required to send a confirmation of payment via email. The payment for the placed order must be made within a time allowing to send the Order to the Carrier (see §3 point 5). In case of the lack of payment the order will be automathically cancelled.
  14. Withdrawal from service. SENDI.CO.UK keeps the right to withdraw from carrying out the services without stating the reasons for it.

 

 

§ 4. SECURITY AND INSURANCE OF DELIVERY

  1. It’s the Person ordering duty to carefully and safely pack the items in order to protect them during delivery and to minimize risks related to sorting and handling process. Moreover, the parcel and the package can’t poise risks to other parcels and the Carrier’s personnel. In case of the parcel causing damages to other shipped items, the Person ordering will be responsible for created losses.
  2. Before sending of the parcel the Person ordering is required to read the list of prohibited items stated by te chosen Carrier in the Terms and Conditions.
  3. When sending packages to different Recipients, the Person ordering is fully responsible for providing the necessary information to the driver regarding the proper placement of the Delivery protocols on the proper packages. Otherwise in case of a misplaced delivery, the Carrier and Sendi.co.uk do not take a responsibility for a renewed delivery.
  4. All deliveries are insured. The sum insured depends on the Carrier and it is as follows:  DPD – Insurance £100 Included in the price  of service. To read more on the insurance, please refer to the Carrier’s Terms and Conditions.
  5. Package insurance does not cover content with personal belongings. That means that reimbursement can only be claimed if the items are new, unused and the customer has original proof of purchase (receipt, invoice). The above-mentioned also applies to additional insurance of the shipment.
  6. All packages must be:
  1. Packed in cardboard or other kind of material which suits best the contents; sealed and secured in a way that prevents the parcel from opening or the damaging of contents.
  2. The packing material must be durable and suitable for the size and weight of the parcel, it must also prevent any untraceable access to the contents.
  3. The packages should be properly marked or labelled regarding the contents, e.g.
  4. Fragile and breakable items should be wrapped in their original packaging, suitable for their shape.
  5. The contents of the parcel should not be able to move within the package. Leaving free space in the package is prohibited – please fil lit with polystyrene chips, sponge, shredded paper, etc.
  6. The parcels must be marked with the recipient’s address and phone number on the biggest side of the parcel.
  7. In case of delivery of travel bags, backpacks, or suitcases, place them within the package in such a way that all handles and other protruding parts are within the box. The packages are sorted in warehouses with conveyor belts similar to the ones at airports, so to ensure the security and efficiency of the process all of the protruding parts must be inside the package.
  8. The Carrier is responsible for the security and state of the delivery, but not the packing material. The damages done to the packaging are not a basis for a claim. E.g. in case of using a suitcase as an outer packaging, the suitcase will be treated as packing material.

 

 

§ 5. COMPLAINTS

  1. The Carrier is responsible for all liabilities related to mishandling of the delivery service and paying out compensations.
  2. The Person ordering is the person acting in the process of filing a complaint with the Carrier. SENDI.CO.UK offers assistance with the complaint filing proces. In case of placing a complaint, we ask to contact us via the Client Panel or email.
  3. The Carrier’s complaint proces is described in the Carrier’s Terms and Conditions.
  4. Complaints, assistance, and returns. SENDI.CO.UK offers full assistance with the complaint filing proces, however the full responsibility for paying out compensations for damages of goods or not carrying out the service lies within the Carrier’s responsibilities. The complaint and return processes are set separately for each of the Carriers.
  5. DPD Complaints: Remember to check the state and contents of the delivery before signing the delivery papers. Some Carriers can denny the responsibility in case of the recipient not inspecting the delivered package in the driver’s presence. The complaint form can be filed directly to DPD by the Person ordering or through SENDI.CO.UK. In case of selecting the assistance of SENDI.CO.UK, the Service doesn’t guarantee the results in any direct or alleged way and doesn’t bear responsibility for the results of the complaint process. The complaint proces result is fully dependent on the Carrier (DPD Poland) and their insurance company (e.g. AXA). SENDI.CO.UK doesn’t have any direct influence on the compensation process.

 

If your parcel hasn’t been delivered within the scheduled time, please let us know as soon as possible. In order to place a complaint in case of a lost parcel, we must file the complaint within 14 days from the collection date. Otherwise the complaint can’t be filed. If you suspect that your delivery might be lost, please contact us no later than on the 13th working day (counting from the collection day) before 3pm, so we have enough time to contact the Carrier.

It’s not possible to place a complaint with DPD UK in case of a loss of personal items. Such items are sent on the Person ordering full responsibility. It’s also not possible to place a complaint regarding items which are prohibited within international transit (dangerous items, flammable materials, alive or dead animals, frozen goods, cash, cheques, glass, china, documents, TVs bigger than 37 inches, all goods requiring controlled temperature, pornographic materials, firearms, suitcases).

The bases for the complaint processes are receipts and invoices (please keep them till your parcel is delivered), with their use it’s possible to estimate the value of the damaged or lost item.

 

PROHIBITED ITEMS

DPD Poland doesn’t allow the following items for delivery:

Alcohol

Ammunition

Tax bands

Jewellery

Weapons and parts of weapons

Works of art (sculptures, paintings, statues, figurines)

Fur

Gemstones

Bulletproof vests

Credit cards an bank cards

Precious metas

Seatbelt strap adjusters

Illegal drugs

Money and money equivalents

Airbags

Publications and audiovisual materials prohibited by law

Plants

Leather

Human remains

Food

And other items prohibited by law or other regulations

 

Restricted items

Excise goods (Permissible in small amounts)

Alcoholic drinks (Permissible in small amounts)

Antiques

Pharmaceutics

Cosmetics

Blood

Medicine

Flammable goods

Cigarettes (Permissible in small amounts)

Passports

Medical samples

Car licence plates

Tobacco (Permissible in small amounts)

Gold, silver watches

Products of animal origin

 

 

COMPANY DETAILS

Sendi is the trading name of Futuro Fashion Ltd.

Futuro Fashion Ltd.

Company number 07488847

41 Tollpark Place, Wardpark Estate

Cumbernauld G68 0LN

Registered office address:

40-44 Uxbridge Road, Craven House

Ground Floor, London, England W5 2BS

 

contact@sendi.co.uk

 

(+48) 123 06 70 90

 

Mon - Thu 8:00 am - 6:00 pm (PL Time)

Fri: 8:00 am - 4:30 pm (PL Time)

Sat - Sun Closed

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Website by lovemyweb   |  © 2017  All rights reserved.