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BEFORE PLACING YOUR ORDER PLEASE READ THE GUIDELINES

TERMS AND CONDITIONS:

Terms and conditions

 

TERMS AND CONDITIONS OF THE CARRIER – DPD - (OPEN IN NEW PAGE)

TERMS AND CONDITIONS OF THE CARRIER – GLS - (OPEN IN NEW PAGE)

 

Prohibited and restricted items – DOWNLOAD

Terms and conditions of DPD international  - DOWNLOAD

 

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§ 1 TERMINOLOGY:

  1. SENDI.CO.UK – is the online brokering service, referred to as Service. The owner of the Service is FuturoFashion Ltd.
  2. Person ordering - The user of the Service - a natural or legal person who registers with the Service to order a delivery carried out by Carriers cooperating with the Service.
  3. Carrier - A shipping company offering parcel delivery services.
  4. Service Partner - A company dealing with reselling the services offered by the Service
  5. Order Form - application of the Service SENDI.CO.UK, designed for placing orders for deliveries. It calculates the value of the service using the data given by the user.
  6. Delivery tracking - Part of the Service SENDI.CO.UK which allows the Person ordering to track the ordered delivery online.
  7. Delivery protocol - A document printed from SENDI.CO.UK website or sent to the Person ordering via email, which must be placed on the parcel delivered. This document can also be brought to the sender by a DPD driver at the moment of collection. The shipping company (Carrier) carries out the delivery based on this document.

 

 

§ 2. GENERAL PROVISIONS:

  1. SENDI.CO.UK is an online brokering service that enables price estimation and online ordering of deliveries carried out by selected shipping carriers.
  2. SENDI.CO.UK is not a shipping carrier and does not carry out transport services. SENDI.CO.UK is a brokering service. Shipping services are carried out by selected shipping carriers (e.g. DPD), which serve as Carriers in cooperation with the Service and which take the full responsibility of the delivery.
  3. The Service can be used only by natural persons holding the full legal capacity, legal persons or organizational units who don’t hold the full legal capacity but can acquisit rights and make commitments for themselves.
  4. SENDI.CO.UK doesn’t hold the legal and financial responsibility for services wrongly carried out or not being carried out by the Carrier or the Person ordering and the resulting immediate or indirect loss.
  5. By placing an order for delivery online, the Person ordering aggrees with the Terms and Conditions of the Service and the Terms and Conditions of the selected carrier.  If the Person ordering does not accept any of the terms, they should retreat from paying for the services.
  6. Working days are from Monday to Friday, with exceptions of public holidays in Poland and the United Kingtom.
  7. The delivery Times shown on SENDI.CO.UK website are estimated, based on the typical delivery time for over 90% orders. They are not guaranteed.

 

 

§ 3. ORDERS

  1. Orders at SENDI.CO.UK can be placed 24 hours a day, 7 days a week. Orders can be placed online via the website at http://sendi.co.uk. Orders and payments are registered authomatically.
  2. Registration with the service – While placing the first order, the Person ordering can set up an account within the Service. The account is set up based on the email address of the Person ordering. A password will be sent to this email address, which can be used to log in the SENDI.CO.UK Service. All notifications and messages regarding the orders, such as payment confirmation or tracking numbers, will be sent to this email address.
  3. The order is considered as placed after filling out the ordering form correctly by the Person ordering, making a payment, the payment being booked on the SENDI.CO.UK bank account and receiving an email confirming taking the order to be carried out.
  4. After collecting the delivery by the Carrier, the Person ordering will receive an email with the parcel’s number. This number, along with the order reference number, will be used to identify the delivery and to track it online.  It’s possible to track the delivery on the Service website or the Carrier website.
  5. All changes and corrections within the order must be reported online by using a contact form on the Service website in the CONTACT section. The corrections must be reported early enough to ensure that the information can be sent to the Carrier, and in the case of DPD they are: Delivery from Poland – England/Scotland/Wales: before 8:00 (UK time) on the day of collection. Delivery from England/Scotland/Wales to Poland before 8:00 (UK time) on the day preceeding the collection day.
  6. The correspondence between the Service and the Person ordering must be carried out in the Client Panel section. Telephone messages do not ensure the changes being entered into the order, as they require a written report sent through the Client Panel available on the Service website.
  7. Collection of delivery by the driver – The day of collection chosen by the Person ordering is not guaranteed, but in 95% of cases the parcels are picked up on the selected day.
  8. If the driver hadn’t collected the parcel on the selected day before 7pm, a new collection day must be chosen. In order to do this, please find the number of your order and contact us via e-mail or phone. If the driver hadn’t collected the parcel because of the client’s fault, the Person ordering must pay an additional fee of 8GBP. The collection not being carried out on the selected day can not be a basis for a complaint.
  9. Delivery time – The delivery times shown on the website are expressed in working days and are estimated based on the information of standard transit times in the Carrier’s network – they don’t take into account unexpected delays which result from reasons unrelated to the Carrier, such as custom controls or severe weather. They are not guaranteed delivery times. In case of delivery to towns located far away from a local depot of the Carrier, the transit time might be extended. The delivery usually takes place during office working time in the recipient’s country. The day of collection is day 0 (zero).
  10. Correctness of the address – The Person ordering is responsible for entering correct personal data and address of the sender and the recipient. In case of entering incorrect data, the Service nor the Carrier are not responsible for the service being carried out wrongly.
  11. Weight and dimensions of the parcel – The Person ordering is responsible for entering the correct weight and dimensions of the parcel. In case of the declared weight or dimensions being exceeded, an additional fee ranging from 10GBP to 250GBP+VAT will be added. The delivery may be held in such a case. The Service can pursue the payment of added fees within 3 months from the delivery of the parcel.
  12. The Person Ordering is required to comply with the list of items prohibited by the selected Carrier and with the rules of packing the parcels required by SENDI.CO.UK, and the selected Carriers’ Terms and Conditions.
  13. The payments can be made using PayPal systems, in PLN (Polish Zloty) as well as in GBP (British Pound) or via a money transfer to the Service bank account. The order is considered paid after the payment is recorded on SENDI.CO.UK bank account. In case of a money transfer to the Polish bank account in PLN, the Person ordering is required to send a confirmation of payment via email. The payment for the placed order must be made within a time allowing to send the Order to the Carrier (see §3 point 5). In case of the lack of payment the order will be automathically cancelled.
  14. Withdrawal from service. SENDI.CO.UK keeps the right to withdraw from carrying out the services without stating the reasons for it.

 

 

§ 4. SECURITY AND INSURANCE OF DELIVERY

  1. It’s the Person ordering duty to carefully and safely pack the items in order to protect them during delivery and to minimize risks related to sorting and handling process. Moreover, the parcel and the package can’t poise risks to other parcels and the Carrier’s personnel. In case of the parcel causing damages to other shipped items, the Person ordering will be responsible for created losses.
  2. Before sending of the parcel the Person ordering is required to read the list of prohibited items stated by te chosen Carrier in the Terms and Conditions.
  3. When sending packages to different Recipients, the Person ordering is fully responsible for providing the necessary information to the driver regarding the proper placement of the Delivery protocols on the proper packages. Otherwise in case of a misplaced delivery, the Carrier and Sendi.co.uk do not take a responsibility for a renewed delivery.
  4. All deliveries are insured. The sum insured depends on the Carrier and it is as follows:  DPD – Insurance £100 Included in the price  of service. To read more on the insurance, please refer to the Carrier’s Terms and Conditions.
  5. Package insurance does not cover content with personal belongings. That means that reimbursement can only be claimed if the items are new, unused and the customer has original proof of purchase (receipt, invoice). The above-mentioned also applies to additional insurance of the shipment.
  6. All packages must be:
  1. Packed in cardboard or other kind of material which suits best the contents; sealed and secured in a way that prevents the parcel from opening or the damaging of contents.
  2. The packing material must be durable and suitable for the size and weight of the parcel, it must also prevent any untraceable access to the contents.
  3. The packages should be properly marked or labelled regarding the contents, e.g.
  4. Fragile and breakable items should be wrapped in their original packaging, suitable for their shape.
  5. The contents of the parcel should not be able to move within the package. Leaving free space in the package is prohibited – please fil lit with polystyrene chips, sponge, shredded paper, etc.
  6. The parcels must be marked with the recipient’s address and phone number on the biggest side of the parcel.
  7. In case of delivery of travel bags, backpacks, or suitcases, place them within the package in such a way that all handles and other protruding parts are within the box. The packages are sorted in warehouses with conveyor belts similar to the ones at airports, so to ensure the security and efficiency of the process all of the protruding parts must be inside the package.
  8. The Carrier is responsible for the security and state of the delivery, but not the packing material. The damages done to the packaging are not a basis for a claim. E.g. in case of using a suitcase as an outer packaging, the suitcase will be treated as packing material.

 

 

§ 5. COMPLAINTS

  1. The Carrier is responsible for all liabilities related to mishandling of the delivery service and paying out compensations.
  2. The Person ordering is the person acting in the process of filing a complaint with the Carrier. SENDI.CO.UK offers assistance with the complaint filing proces. In case of placing a complaint, we ask to contact us via the Client Panel or email.
  3. The Carrier’s complaint proces is described in the Carrier’s Terms and Conditions.
  4. Complaints, assistance, and returns. SENDI.CO.UK offers full assistance with the complaint filing proces, however the full responsibility for paying out compensations for damages of goods or not carrying out the service lies within the Carrier’s responsibilities. The complaint and return processes are set separately for each of the Carriers.
  5. DPD Complaints: Remember to check the state and contents of the delivery before signing the delivery papers. Some Carriers can denny the responsibility in case of the recipient not inspecting the delivered package in the driver’s presence. The complaint form can be filed directly to DPD by the Person ordering or through SENDI.CO.UK. In case of selecting the assistance of SENDI.CO.UK, the Service doesn’t guarantee the results in any direct or alleged way and doesn’t bear responsibility for the results of the complaint process. The complaint proces result is fully dependent on the Carrier (DPD Poland) and their insurance company (e.g. AXA). SENDI.CO.UK doesn’t have any direct influence on the compensation process.

 

If your parcel hasn’t been delivered within the scheduled time, please let us know as soon as possible. In order to place a complaint in case of a lost parcel, we must file the complaint within 14 days from the collection date. Otherwise the complaint can’t be filed. If you suspect that your delivery might be lost, please contact us no later than on the 13th working day (counting from the collection day) before 3pm, so we have enough time to contact the Carrier.

It’s not possible to place a complaint with DPD UK in case of a loss of personal items. Such items are sent on the Person ordering full responsibility. It’s also not possible to place a complaint regarding items which are prohibited within international transit (dangerous items, flammable materials, alive or dead animals, frozen goods, cash, cheques, glass, china, documents, TVs bigger than 37 inches, all goods requiring controlled temperature, pornographic materials, firearms, suitcases).

The bases for the complaint processes are receipts and invoices (please keep them till your parcel is delivered), with their use it’s possible to estimate the value of the damaged or lost item.

 

THE ITEMS PROHIBITED IN INTERNATIONAL TRANSPORT:

tabacco products

fragile items ( tiling, porcelain, glass)

alcohol

prescription, drugs, hard drugs, intoxicants

humid products, leaky or draughty products

food (only dry products with long expire-date)

areosol substances and other flammable, explosive, radioactive and caustic substances

knives and other sharp items

weapon and ammunition and bullet-proof vest

liquid substances: paints, glues, containers, barrels, dangerous substances, cleaning supplies

living plants and animals

fur, skin of animal produce

animal and mortal remains

car parts, battery, gearbox, tensioner of the seatbelts

the works of art, antiquities, precious jewellery, money, credit cards, check cards, transferable valueable documents, excise seal, certificates etc.

 

 

COMPANY DETAILS

Sendi is the trading name of Futuro Fashion Ltd.

Futuro Fashion Ltd.

Company number 07488847

41 Tollpark Place, Wardpark Estate

Cumbernauld G68 0LN

Registered office address:

40-44 Uxbridge Road, Craven House

Ground Floor, London, England W5 2BS

 

contact@sendi.co.uk

 

(+48) 123 06 70 90

 

Mon - Thu 8:00 am - 6:00 pm (PL Time)

Fri: 8:00 am - 4:30 pm (PL Time)

Sat - Sun Closed

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Website by lovemyweb   |  © 2017  All rights reserved.